1 reviews | Active since Sept 2023

29 Sept 2023, 06:26

Payment issues

Item: RCS
Rating: 1
Author: Justin D

I made a payment to my Makro Credit card on 23 September 2023 via the self sevice portal. These payments have only take 24 hours to reflect every month for the past 5 years. Now it is a week later and nothing. No replies from multiple e-mail addresses.

Management or accounts need to call me TODAY, not first line support jockeys.

Helpful (0)

Replies (9)

RCS's replyOfficial

29 Sept 2023, 06:59

Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group

RCS's reply29 Sept 2023, 06:59

Official

Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group

Justin D's updateReviewer Update

29 Sept 2023, 11:38

I can only assume it will take weeks to receive a reply and on top of that you will harrass me for a payment that was already made.

Justin D's update29 Sept 2023, 11:38

Reviewer Update

I can only assume it will take weeks to receive a reply and on top of that you will harrass me for a payment that was already made.

RCS's replyOfficial

29 Sept 2023, 12:36

Good day Justin, thank you for taking my call and we will be awaiting your email as per our telephonic conversation.

RCS's reply29 Sept 2023, 12:36

Official

Good day Justin, thank you for taking my call and we will be awaiting your email as per our telephonic conversation.

RCS's replyOfficial

29 Sept 2023, 13:59

Good day Justin, thank you for your email. We will let our teams know so that they can fix it.

RCS's reply29 Sept 2023, 13:59

Official

Good day Justin, thank you for your email. We will let our teams know so that they can fix it.

Justin D's updateReviewer Update

02 Oct 2023, 12:58

Still no resolution to this. And now I am getting reminder SMS's for a payment that has already been mailed!

Justin D's update02 Oct 2023, 12:58

Reviewer Update

Still no resolution to this. And now I am getting reminder SMS's for a payment that has already been mailed!

RCS's replyOfficial

04 Oct 2023, 11:20

Hi Justin

I can confirm that your account payment were sent to our finance department.

Regards

RCS Cards

RCS's reply04 Oct 2023, 11:20

Official

Hi Justin

I can confirm that your account payment were sent to our finance department.

Regards

RCS Cards

RCS's replyOfficial

06 Oct 2023, 08:50

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply06 Oct 2023, 08:50

Official

Justin D's updateReviewer Update

06 Oct 2023, 08:52

Thank you for the resolution, but due to the lack of explanation and length this can stay right at one star where it belongs.

Justin D's update06 Oct 2023, 08:52

Reviewer Update

Thank you for the resolution, but due to the lack of explanation and length this can stay right at one star where it belongs.

RCS's replyOfficial

06 Oct 2023, 10:13

Good day Justin,

Thank you for your feedback.

I trust the above is in order.

Regards,
RCS Cards

RCS's reply06 Oct 2023, 10:13

Official

Good day Justin,

Thank you for your feedback.

I trust the above is in order.

Regards,
RCS Cards