PAYMENT IN ERROR
On July 10, I accidentally paid the amount of R255k into my husband's RCS card which had a R0 balance. From July 10 I called you and every day thereafter until it was confirmed the money is in the card. Just to hear that it will take up to 14 business days to transfer MY money back. You have to do an investigation first. What do you want to investigate ??? I sent you all the proof of where the money came from and how I transferred it to my husband's RCS account. I had to sell my car for financial reasons, but unfortunately, I made the mistake of transferring the money to the wrong account. Your call center people are pathetic, on purpose, by not helping me. I am now going to lodge a formal complaint with the ombudsman, and I am also going to send an email to Charmaine Lombaard who is the Key Individual of RCS and also the Reps Lameza Du Toit and Dielshaad Sofejan. This is unacceptable. I want my money back in my account by the latest Wednesday 21 July.
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Replies (4)
RCS's replyOfficial
19 Jul 2021, 11:42Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply19 Jul 2021, 11:42
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
's updateReviewer Update
19 Jul 2021, 14:59I'm still waiting for someone to contact me RCS!!!!!!!
's update19 Jul 2021, 14:59
Reviewer Update
I'm still waiting for someone to contact me RCS!!!!!!!
's updateReviewer Update
20 Jul 2021, 11:20RCS ARE DOES YOUR STAFF KNOW THE DIFFERENCE BETWEEN A REFUND AND A LOAN. WE DID NOT APPLY FOR A LOAN. SO WHY DID YOU CONTACT US AND ASKED FOR MORE DOCUMENTS. THERE IS A CREDIT AMOUNT OF R255K IN THE ACCOUNT THAT IS M-I-N-E!!!!! CAN YOU PLEASE CONTACT ME URGENTLY!!!!!!!!!!!!!!!!!!!
's update20 Jul 2021, 11:20
Reviewer Update
RCS ARE DOES YOUR STAFF KNOW THE DIFFERENCE BETWEEN A REFUND AND A LOAN. WE DID NOT APPLY FOR A LOAN. SO WHY DID YOU CONTACT US AND ASKED FOR MORE DOCUMENTS. THERE IS A CREDIT AMOUNT OF R255K IN THE ACCOUNT THAT IS M-I-N-E!!!!! CAN YOU PLEASE CONTACT ME URGENTLY!!!!!!!!!!!!!!!!!!!
RCS's replyOfficial
10 Aug 2021, 15:53Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply10 Aug 2021, 15:53
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,