PAYMENT DONE TO RCS MACRO ACCOUNT NOT RECONCILED

HI<br> Am a RCS Card Makro Account card Holder, i have been makimg payment to RCS Makro account through celll phone banking between february 2014 and May 2014. this payments were not reconciled by RCS head office in cape town, i have been calling for so many times and send all the statements to them but no one is assisting me, am now being viewed as customer who doesnt pay while i have paid well over R 900.00 between feb and may 2014. i was unfailry charged the interst while i have made a payment towards them, i have sent bank statements to prove my payment but no one is coming back to me. they are now threatining to hand over my account to debt collectors but am paying every months while they still have my paymnets lying on their suspens account which still need to be reconciled RCS. i have been to their store and fax all documents, through email but no help.<br>