wP
williem P
1 reviews | Active since Aug 2014
09 Jul 2017, 10:49
Payment does not reflect
<p>FNB HAVE PAID ON 27 JUNE RCS DIRECT FROM MY CREDIT CARD TO MY RCS ACCOUNT THE FULL AMOUNT OF R10259, 57 to settle my account.After 5 days I phone RCS TO ASK WHY MY ACCOUNT DOES NOT REFLECT THE AMOUNT AS IT REFLECT ON MY CREDIT CARD .THEY THEN SAID I MUST SENT A PRO OF OF PAYMENT AS I THEN SEND A STATEMENT TO THEM THAT SHOWS THE AMOUNT AND DATE.WILLIE OF PAYMENT. </p> <p> </p> <p>After 3 days I again phone them and They again could not assist me .How they can not see that on there books there is a amount of R10259, 76 been paid and my account nr is the reference nr.It is really bad service as I always paid my accounts on date</p>
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Replies (2)
RCS's replyOfficial
11 Jul 2017, 11:15Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply11 Jul 2017, 11:15
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
11 Jul 2017, 12:11Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply11 Jul 2017, 12:11
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,