Payment arrangement nightmare!
I opened a CTM credit account in 2015, and have been paying the installments in full since. Then in 2018 I met some financial challenges and called them to let them of such. Instead of paying the R1500 I was paying, I told them I can only manage to pay R500 every month and no longer use the card until I close off the account. All was well until early this year when they handed my account over besides the arrangement we had. Now even the collector is trying to force me to pay huge amounts that I can't afford. I have since stopped using that account 2 years ago but interests keep going up on it even though I'm paying the R500 monthly without fail. So ****ed off!
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Replies (3)0
Replies (3)RCS's replyOfficial
28 May 2019, 08:57Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply28 May 2019, 08:57
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
's updateReviewer Update
05 Jun 2019, 21:16Hi, I am so glad I raised this here. RCS called me and we managed to reach an amicable solution to my problem. I am happy with the results.
's update05 Jun 2019, 21:16
Reviewer Update
Hi, I am so glad I raised this here. RCS called me and we managed to reach an amicable solution to my problem. I am happy with the results.
RCS's replyOfficial
06 Jun 2019, 14:52Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply06 Jun 2019, 14:52
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
