CW
Charntell W
1 reviews | Active since Feb 2015
17 Jul 2019, 11:37
Payment Allocation Stuff Up
On the 28th of June 2019 I had made a payment of R150 on my account ***000133 259) at Markham in Blue Route Mall. This amount should of covered my installment for the month however, the payment has not been allocated to my account. On Sunday I received an sms stating that my account was in Arreas. I then called in on Monday and spoke to Christilene and Candice who had both advised me to send my proof of payment to ***, which I did. I allowed the requested 48hours for feedback. To date I have received no feedback regarding the status of my account. What is even more upsetting is that this now reflects as a late payment on my ITC. Should I be punished for an error on your side. No! What is even more upsetting is that I am using my time and airtime to call you guys for something that you have stuffed up on. I expect that both my ITC and account status will be updated as soon as possible. Rcs is extremely quick on the trigger when it comes to handing people over for late payments regardless of their financial circumstances yet, when they now need to fix errors they drag their feet. Utterly disgusting behavior for an institution that is this big. I trust my plight will be heard by the appropriate parties and an effective remedy will be provided.
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
17 Jul 2019, 13:49Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply17 Jul 2019, 13:49
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
CW
Charntell W's updateReviewer Update
19 Jul 2019, 13:13It's been a total of 5 days since I have been calling and emailing Rcs. Each day I receive the generic please allow 48 hours for response. I would like to know when this matter is going to be resolved and that someone actually take the time to solve this matter instead of copying and pasting a template. This is extremely unprofessional for an organization of this size. I will be looking to lodge a complaint with the ombudsman. This is just plain pathetic.
CW
Charntell W's update19 Jul 2019, 13:13
Reviewer Update
It's been a total of 5 days since I have been calling and emailing Rcs. Each day I receive the generic please allow 48 hours for response. I would like to know when this matter is going to be resolved and that someone actually take the time to solve this matter instead of copying and pasting a template. This is extremely unprofessional for an organization of this size. I will be looking to lodge a complaint with the ombudsman. This is just plain pathetic.
RCS's replyOfficial
20 Jul 2019, 11:05Hi Charntell,
The above complaint was escalated to our payments department on the 17/07/2019 and an email was sent to you on the 18/07/2019, with an update that is was sent to our merchant services, we are still awaiting feedback from our merchant services, once its allocated your will be notified.
Regards,
RCS GROUP
The above complaint was escalated to our payments department on the 17/07/2019 and an email was sent to you on the 18/07/2019, with an update that is was sent to our merchant services, we are still awaiting feedback from our merchant services, once its allocated your will be notified.
Regards,
RCS GROUP
Best regards,
RCS's reply20 Jul 2019, 11:05
Official
Hi Charntell,
The above complaint was escalated to our payments department on the 17/07/2019 and an email was sent to you on the 18/07/2019, with an update that is was sent to our merchant services, we are still awaiting feedback from our merchant services, once its allocated your will be notified.
Regards,
RCS GROUP
The above complaint was escalated to our payments department on the 17/07/2019 and an email was sent to you on the 18/07/2019, with an update that is was sent to our merchant services, we are still awaiting feedback from our merchant services, once its allocated your will be notified.
Regards,
RCS GROUP
Best regards,
CW
Charntell W's updateReviewer Update
26 Jul 2019, 10:51On the 18th July 2019 I received a simple confirmation email from Rcs stating that email with proof of payment will be emailed to the relevant department. It's now 1 week later and I have had to call in yet again only to discover that this has not still been resolved. Rcs has also failed to keep me updated. Had this been an error on my end for non payment I would of been hunted to the ends of the earth, so why are you now quiet. PATHETIC CUSTOMER SERVICE.
CW
Charntell W's update26 Jul 2019, 10:51
Reviewer Update
On the 18th July 2019 I received a simple confirmation email from Rcs stating that email with proof of payment will be emailed to the relevant department. It's now 1 week later and I have had to call in yet again only to discover that this has not still been resolved. Rcs has also failed to keep me updated. Had this been an error on my end for non payment I would of been hunted to the ends of the earth, so why are you now quiet. PATHETIC CUSTOMER SERVICE.
RCS's replyOfficial
26 Jul 2019, 12:01Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply26 Jul 2019, 12:01
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
31 Jul 2019, 15:14Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply31 Jul 2019, 15:14
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,