Payment Allocation standards

Good Day,

Please note that I am rather upset about the TAT surrounding the resolution of my account payment, specifically the allocation of funds.

I usually pay my account in store and have had no problems. Due to the current lockdown, I had to complete the payment using internet banking. Prior to doing so I called the RCS payments department to seek guidance, thus ensuring my payment was made correctly. I advised the consultant that I am using the ABSA app, and advised her the fields that I see. This was on Sunday, 29/03/2020. Please understand the point I AM MAKING!

I waited 2 working days (as is the norm for most of my other transactions) and called in to confirm payment reflection, I was told it takes up to 5 days, I offered to send the proof of payment directly to the consultant and she advised - it is not necessary at this time.

Brings us to today, I waited the 5 days – I call in now and am told it is not reflecting, placed on hold and they find my proof of payment, the consultant now advises me that he will send it to the necessary department and it would take 7-12 working days for them to get back to me. (potential total of 17 days from actual payment)

I Understand that the situation in the country is not easy and all of the rest, however he said this is the normal TAT and procedure, what concerns me is that it may take longer and I cannot shop? I paid R3000.00, to me that is a lot of money.

I trust my matter is resolved with urgency, as this will determine my future using RCS and all related cards.