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kM
khumo M

1 reviews | Active since May 2016

14 Apr 2025, 17:26

Payment allocation

My mother paid an amount of 1200 on the 24/03/25. She went to the store and I sent email to all the jet email addressed including payments @rcs together with POP for payment allocation. Till today nothing has been done.

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Replies (5)
RCS
RCS's reply15 Apr 2025, 07:54
Official
 Good day  Khumo Medupe 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

kM
khumo M's update15 Apr 2025, 13:19
Reviewer Update
When is the turn around time because my mother gets called everyday and her statement shows charges of collection fees, email sent and letter?
RCS
RCS's reply15 Apr 2025, 16:57
Official
The Turn Around Time is 7-14 working days. 

Regards
Randy 
kM
khumo M's update15 Apr 2025, 17:34
Reviewer Update
I was given the same turn around time before but bathing happened. Clearly this matter is not treated as a complaint for immediate resolution
RCS
RCS's reply16 Apr 2025, 09:05
Official
 Good day Khumo Medupe
 Thank you for your message.  Please accept our apologies for the delay.
 Your complaint is currently still in progress. 

Kind Regards,
RCS Group