Paying for an item I never received

I bought a bicycle online at Makro using my RCS card. The transaction came off my account but Makro never received the money. When I contacted Makro, they told me that the issue is with RCS. When I called RCS, they blames Makro.

[I tried making purchases on FlySafair, Game, and Superbalist before using my RCS card and these declined for no reason whatsoever. That's why I'm inclined to believe that the issue is with RCS. )

I logged a complaint on 10 August using the *** email. I received no response until the 16th (After I followed up). They told me they are going to look into the query. I followed up again on the 21st, and someone called me to say the transaction will be reversed within 5 working days.

I followed up again on the 3rd of September and again today. The transaction is still on my account and I am essentially paying for something I didn't receive, because if I don't, they will ***** up my credit record.

Terrible awful service. If you have an account with them, rather just pay it off and close it. They are the epitome of useless.