MJvR
Marilis Janse van Rensburg
1 reviews | Active since Mar 2009
21 Sept 2023, 08:12
PATHETIC! Will close all my accounts managed by RCS!
I'M ABOUT TO HAVE A HEART ATTACK!!! I've mad e payment on my Edgars account on 6 September 2023 - a bit late, yes, I was IN HOPSITAL!
The payment was made from a different account than the usual, but it was made with the correct payment reference. I've sent the proof of payment to the address given for this, YET YOUR PEOPLE STILL CALL ME TWICE A DAY. THIS IS HARRASSMENT! I'm acrtually shaking of anger.
CAN YOU NOT CAPTURE PAYMENTS AFTER MORE THAN TWO WEEKS???
Helpful (0)
Replies (8)0
Replies (8)
RCS's replyOfficial
21 Sept 2023, 09:02 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply21 Sept 2023, 09:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
21 Sept 2023, 09:38Hi Marilis. My name is Bronwyn, as per our telephonic conversation I have sent the proof of payment to the relevant department for further assistance, I will provide feedback soonest.
RCS's reply21 Sept 2023, 09:38
Official
Hi Marilis. My name is Bronwyn, as per our telephonic conversation I have sent the proof of payment to the relevant department for further assistance, I will provide feedback soonest.
MJvR
Marilis Janse van Rensburg's updateReviewer Update
22 Sept 2023, 08:32YET, after discussions with complaints and AGAIN sending my proof of payment yesterday, I GET ANOTHER CALL!!! AFTER it was confirmed that my proof of payment was received!!! IS THERE NO CORRESPONDENCE BETWEEN YOUR DEPARTMENTS??? Your call center agents DO NOT LISTEN and keeps on telling me that my ACCOUNT IS IN ARREARS WHEN PAYMENT WAS MADE!
MJvR
Marilis Janse van Rensburg's update22 Sept 2023, 08:32
Reviewer Update
YET, after discussions with complaints and AGAIN sending my proof of payment yesterday, I GET ANOTHER CALL!!! AFTER it was confirmed that my proof of payment was received!!! IS THERE NO CORRESPONDENCE BETWEEN YOUR DEPARTMENTS??? Your call center agents DO NOT LISTEN and keeps on telling me that my ACCOUNT IS IN ARREARS WHEN PAYMENT WAS MADE!
RCS's replyOfficial
22 Sept 2023, 08:38Hi Marilis . My name is Victor. This sounds frustrating.Let me look into this for you. I will get back to you as soon as possible. Please look out for an email from me.
RCS's reply22 Sept 2023, 08:38
Official
Hi Marilis . My name is Victor. This sounds frustrating.Let me look into this for you. I will get back to you as soon as possible. Please look out for an email from me.
MJvR
Marilis Janse van Rensburg's updateReviewer Update
22 Sept 2023, 09:20Thank you Victor, a little too late. I loose it every time I get another annoying call from selectively hearing impaired clowns phoning me and reciting the same **** over and over again. I WANT MY ACCOUNTS WITH RSC CLOSED.
MJvR
Marilis Janse van Rensburg's update22 Sept 2023, 09:20
Reviewer Update
Thank you Victor, a little too late. I loose it every time I get another annoying call from selectively hearing impaired clowns phoning me and reciting the same **** over and over again. I WANT MY ACCOUNTS WITH RSC CLOSED.
RCS's replyOfficial
22 Sept 2023, 10:01Hi Marilis I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused.
RCS's reply22 Sept 2023, 10:01
Official
Hi Marilis I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused.
MJvR
Marilis Janse van Rensburg's updateReviewer Update
22 Sept 2023, 10:06It should never have escalated this far, but your staff is ***********. Let's see if everything is resolved first. Still waiting for my settlement amounts on both Makro and Edgars that I've requested more than once on email.
MJvR
Marilis Janse van Rensburg's update22 Sept 2023, 10:06
Reviewer Update
It should never have escalated this far, but your staff is ***********. Let's see if everything is resolved first. Still waiting for my settlement amounts on both Makro and Edgars that I've requested more than once on email.
RCS's replyOfficial
03 Oct 2023, 09:33Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply03 Oct 2023, 09:33
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS