1 reviews | Active since May 2016

07 Jul 2015, 07:23

Pathetic, useless service received...

Regret applying for this stupid card...<br> Emails dating back to 2 June 2015 to RCSCardsWebEnquiries simply went unanswered, why have the functionality to use the web inquiries if you have *********** people at the other end, <br> <br> Over a month and still no account number, is this rocket science?<br> <br> I've sent my ID Number numerous times to them, yet they STILL cannot supply me with my account number, <br> <br> Web inquiry done is 2 June, I've rep**** with my ID number, no answer, <br> Inquiry done again (on the 11th), had to reply with my ID number again, no answer, <br> Inquiry done again on 22nd, rep**** with my ID number again (3rd time now), no answer, <br> <br> So eventually got tired of this, rep**** to their email on 29th, guess what, today is the 7th July, well over a month ago, and STILL no answer...<br> <br> So seeing that customer service is too useless to resolve this, you can skip over the team leads who is clearly not running their teams, and go straight to management to resolve this stupid little query which quickly evolved into a complaint, and when management has resolved this, cancel this stupid card, <br> <br> RCS will not make a cent from me!!!<br> <br>

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Replies (1)
RCS
RCS's reply07 Jul 2015, 10:00
Official
Hello IveHadEnough,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group