PN
Pauline N

1 reviews | Active since Nov 2009

12 Aug 2019, 12:43

PATHETIC ********* MISREPRESENTATION OF ACCOUNT-RCSGROUP-DION WIRED

It has been almost 9 months now that my information about my instalment has been misrepresented in all credit bureaus by this company.

My Instalment is R1700, but reflected by RCS as R2861.00 in all credit bureaus, i did not sign a contract for that instalment.

What makes this case irritating and sad is that for 9 months, the company does not update the arrear amount reflected too, no matter if i pay. The R3400 paid last month also has not been updated, they ignore all emails and they deliberately increase the arrear amount.

This company RCS and their conterrpart company Blake are running an ********* business that thrives in misrepresenting clients information.

I AM DISGUSTED AND TIRED OF HAVING TO SEND EMAIL REQUEST TO A COMPANY TO RECTIFY THE ABOVE INFORMATION, THEY ARE NOT ANSWERING OR RECTIFYING THE MISREPRESENTATION.

INFORMATION SHOULD BE BY LAW REPRESENTED ACCURATELY, WE CANNOT CONTINUE TO HAVE COMPANIES THAT TREAT CERTAIN GROUP OF PEOPLE AS THEY WISH TO THRIVE AND OPERATE SUCCESSFULLY IN THIS COUNTRY.

THEY SHOULD BE EXPOSED AND SHAMED, AND PEOPLE SHOULD BE WARNED NOT TO TAKE ANY CREDIT WITH THEM, THEY ARE *********. (WHO OWNS THIS COMPANY, THE MANAGEMENT AND BOARD NEED TO BE EXPOSED OF THEIR MALPRACTICES??????????????).

PATHETIC!!

0
Replies (4)
RCS
RCS's reply13 Aug 2019, 11:51
Official
Good day 


 


We herewith acknowledge receipt of your complaint.


 


We have escalated your complaint to the relevant department for further assistance.


 


Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***


 


Kind Regards


RCS Group


RCS
RCS's reply19 Aug 2019, 16:27
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

We trust you find the above in order. 

Kind Regards, 
RCS GROUP
PN
Pauline N's update21 Aug 2019, 02:40
Reviewer Update
This problem has not been solved, this company , the owners and staff are *****. I am still awaiting for the reduction by R3400 on arrear amount reflected, to ensure correct information and instalment of R1600 instead of R2800 misrepresented. I am not paying anymore till all this is updated in all credit bureaus .....this matter i will refer to the credit ombudsman & consumer council
RCS
RCS's reply29 Aug 2019, 10:38
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

We trust you find the above in order. 

Kind Regards, 
RCS GROUP