Pathetic, ********* behavior - I want my money back!

Pathetic Service.. My Edgars account was settled and overpaid for over a year ago. I sent numerous e-mails to get my refund. They would send an e-mail requesting for banking details, my ID, etc to refund the money to me. Everytime after I send the documents they would disappear until I sent another follow-up e-mail, same cycle would resume over and over again..I wonder if this is how they make their money. That is ********* behavior. I want my money so we can part ways. I am tired of always having to deal with you guys.