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Gino G

1 reviews | Active since Nov 2011

30 Jul 2025, 15:19

Pathetic systems pathetic company

Extremely poorly run operation this, every month the site is down when you want to make a payment to store account, in this way they can charge you additional interest on your account and make more money from you. I made a payment yesterday morning for my month payment and the payment is still not reflecting on my only RCS Game profile. Ridiculous systems, ridiculous service and let me not get started on the RCS staff

0
Replies (5)
RCS
RCS's reply30 Jul 2025, 16:25
Official
Good day Mr. Gino Goodall,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group
GG
Gino G's update30 Jul 2025, 17:18
Reviewer Update
Your relevant department doesn't seem too friendly or like they even willing to help, payment was made online and I sent them a screenshot of the payment I made
RCS
RCS's reply31 Jul 2025, 06:55
Official
Good day Gino,

Thank you for your response.

We will have a look at the screenshot received. Please do be informed that EFT payments take approximately between 4-5 work days to reflect on the account.

Regards,
RCS Group
GG
Gino G's update31 Jul 2025, 14:22
Reviewer Update
Idiot, I made the payment through YOUR RCS GAME app, these payments reflect within a few minutes usually as this is how I pay every month
RCS
RCS's reply31 Jul 2025, 14:26
Official
Good day Mr. Gino,

Thank you for your comment and response.

Kindly be advised that the payment made via the RCS Game App, will be allocated according.

Regards,
RCS Group