Pathetic staff and service 100th complaint

Dear RCS your service is pathetic just like your staff. I called in on Saturday and the first agent put me on hold for over 10 minutes without any explanation. I eventually cut the call and called back the next agent assisted me and told me the previous person didn't even access my account. So obviously the first agent was avoiding assisting me I could also hear she was working from home and sounded drunk and sleepy. Anyways due to you charging me interest on an interest free account and no one assisting or calling me. I have paid this account in full on Saturday and I request that you close this account immediately. I no longer wish to associate myself with a pathetic ******** organisation like this. I will wait for feedback on closure