Pathetic service with useless agents and managers

I wrote this email to RCS and till todate no response."i formally lodge a complaint regarding the missing EFT payment of R20 000.00 that was made on 5 February 2024 and for which proof of payment was sent on 7th February 2024. Despite numerous attempts to follow up on the status of the payment by contacting the RCS call centre, I have yet to see the amount reflected on my statement.

I have called the call centre several times since the payment was made, and each time I was assured that the matter had been escalated to the payment department and including team leader and that the payment would appear on my statement once a new statement was produced. First it was 7-14 working days thereafter it was 21 days and 12 March 2024. However, as of today, 18 March 2024, the payment still does not appear on my statement.

I am extremely disappointed and frustrated with the lack of progress in resolving this matter.

I have fulfilled my end of the agreement by making the payment on time and providing proof of payment, and I expect the same level of commitment and efficiency from your end in processing the payment. RCS is leaving with no Choice but to request for settlement amount in order for me to close this account.

I kindly request that you investigate this matter urgently and ensure that the missing payment is reflected on my statement without any further delay. I also expect to receive a formal explanation for the delay and any necessary steps that need to be taken to rectify the situation.

I trust that you will address this matter promptly and provide me with a satisfactory resolution. Thank you for your attention to this urgent matter."