Pathetic Service - RSC Card
<p>I made a payment on the 21 September with the total balance outstanding on the card , I have made no less than 10 calls to RSC call centre , each time i get the same excuse they have not recieved my proof of payment , I have then sent the proof of payment more than 6 times and cc'd my colleagues and personal email to ensure all attachments are recieved , RSC finance still claims they have not recieved the attachment , now 2 months later they still have not allocated the payment , resulting in the account going into arrears , this will also negatively impact my credit rating , all they say is well they cannot find the payment when i am giving them clear proof of the payment. I give up as they still are unable to sort out , this is the most pathetic service provider, no follow up or communication recieved from their finance department .</p> <p> </p> <p>Very Annoyed</p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
It is now the 21st November . exactly 3 months since the complaint was first lodged with RSC,
i have sent numerous emails to Sadika Jacobs and still no response !!!!!
It is now the 21st November . exactly 3 months since the complaint was first lodged with RSC,
i have sent numerous emails to Sadika Jacobs and still no response !!!!!
