pathetic service rcs

my card got blocked because i made an attempt to buy online and did nt answer the phone when they called to verify. i called the contact centre and was asked security questions when i could nt answe how much a paid my ackermans account last month i was told to send an email with my id. the email kept bouncing . i was then told to go to the store and i did. i have bow been waiting for over an hour in store for rcs to answer the phone. what kind of a pathetic service is this