Pathetic service from staff

Got settlement figure from call centre agent on 05.05.2015 and settled account in full the next day. Been struggling since then [8 working days] to get someone to locate my payment even though I sent proof of payment and went back to the bank to get certified payment history today and emailed it as mine apparently wasn't good enough. <br> <br> No acknowledgement or call from them other than...wait for it....another agent calling me tonight at supper time asking for payment. She hadn't bothered to read the case history before calling. Guess what I told her to go do.....<br> <br> Staff sound like they're reading responses from a script and cannot or will not go the extra mile. Reminder sms's keep coming daily as well.<br> <br> For years my EFT method of payment was fine for them but I get a sense that they're on a mission to ***** me over for more interest seeing as I want to close the account.<br> <br> Not holding my breath for a response from them <br> <br>