1 reviews | Active since Nov 2019
Pathetic Service from RCS re COVID 19 Financial Relief
My father, who is 64 years old, has a homeloan through RCS. He is currently employed, but unfortunately due to the COVID 19 pandemic, his company has closed and they were notified that they would not be receiving their salaries for the next few months. On 21 April 2020 he forwarded the formal company letter and supporting documents to apply for financial relief to ***. He was then instructed to mail documents to ***, and then received a response from an Insaaf J to resubmit documents, not only once but numerous times. And each time we submitted the documents as requested. Insaaf J still did not assist properly and monies were deducted from my father's account even though he submitted all relevant documents more than once and before his debit date. Eventually customer service agent Danielle Julies, who has been the most helpful in all this mess, rep**** via mail and escalated the matter to her Team Leader and Manager. The Team Leader and Manager to date still has made no contact with my father. Then only after my father calling into RCS did someone advise that in fact SA Homelaons will be dealing with the matter of financial relief re homeloans. After sending the documents to SA Homeloans, my father then received an email stating that they are not aware of offering assistance re the RCS Homelaons. To date, 21 May 2020, this matter is still not sorted and has caused my father unnecessary stress and frustration. At his age his main concern is taking care of himself and my mother amidst the Corona scare. What a circus RCS call centre is! Absolutely pathetic service. I will be writing a review on hellopeter everyday until we receive the appropriate response and service.
RCS Group
RCS Group
My father, who is 64 years old, has a homeloan through RCS. He is currently employed, but unfortunately due to the COVID 19 pandemic, his company has closed and they were notified that they would not be receiving their salaries for the next few months. On 21 April 2020 he forwarded the formal company letter and supporting documents to apply for financial relief to ***********. He was then instructed to mail documents to ***********, and then received a response from an Insaaf J to resubmit documents, not only once but numerous times. And each time we submitted the documents as requested. Insaaf J still did not assist properly and monies were deducted from my father's account even though he submitted all relevant documents more than once and before his debit date. Eventually customer service agent Danielle Julies, who has been the most helpful in all this mess, rep**** via mail and escalated the matter to her Team Leader and Manager. The Team Leader and Manager to date still has made no contact with my father. Then only after my father calling into RCS did someone advise that in fact SA Homelaons will be dealing with the matter of financial relief re homeloans. After sending the documents to SA Homeloans, my father then received an email stating that they are not aware of offering assistance re the RCS Homelaons. To date, 21 May 2020, this matter is still not sorted and has caused my father unnecessary stress and frustration. At his age his main concern is taking care of himself and my mother amidst the Corona scare. What a circus RCS call centre is! Absolutely pathetic service. I will be writing a review on hellopeter everyday until we receive the appropriate response and service.
My father, who is 64 years old, has a homeloan through RCS. He is currently employed, but unfortunately due to the COVID 19 pandemic, his company has closed and they were notified that they would not be receiving their salaries for the next few months. On 21 April 2020 he forwarded the formal company letter and supporting documents to apply for financial relief to ***********. He was then instructed to mail documents to ***********, and then received a response from an Insaaf J to resubmit documents, not only once but numerous times. And each time we submitted the documents as requested. Insaaf J still did not assist properly and monies were deducted from my father's account even though he submitted all relevant documents more than once and before his debit date. Eventually customer service agent Danielle Julies, who has been the most helpful in all this mess, rep**** via mail and escalated the matter to her Team Leader and Manager. The Team Leader and Manager to date still has made no contact with my father. Then only after my father calling into RCS did someone advise that in fact SA Homelaons will be dealing with the matter of financial relief re homeloans. After sending the documents to SA Homeloans, my father then received an email stating that they are not aware of offering assistance re the RCS Homelaons. To date, 21 May 2020, this matter is still not sorted and has caused my father unnecessary stress and frustration. At his age his main concern is taking care of himself and my mother amidst the Corona scare. What a circus RCS call centre is! Absolutely pathetic service. I will be writing a review on hellopeter everyday until we receive the appropriate response and service.
Kind Regards
Kind Regards