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BZ
Boetie Z

1 reviews | Active since Jun 2020

28 Aug 2020, 19:01

Pathetic service from RCS financial service in Capetown.

I requested in April month for dept relief due to lost of income because of covid 19. It was granted to me for end June as well as end July by RCS financial services but they deducted the end of June whereby I follow up on it and they apologized and said it will be put back in my bank account after 14 workdays. It never happened...same thing happened end July...same scenario. After calls in access of R200 and more than 20 mails a lady by the name of Prudence de Villiers said she was appointed to solve my case. After so many emails to her and again so many calls to call centre agents and also promises from supervisors that they will assist nothing has come from it. It was also reported to hellopeter but up to now nothing yet. The first month was a deduction of R1090 and July just under R1000. I went as far as to travel 10 km to Game stores 4x to go and call from them and keeping people waiting behind me as calls took up to 45 minutes to be answered let alone being solved after 2 months+. This is the worst service I have ever experienced in my life from any but any place. Is this the way to treat a person that you granted relief for. They (the personel handling this case) are pathetic to say the least. Please help.

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Replies (2)
RCS
RCS's reply29 Aug 2020, 09:43
Official
Good day 

We herewith acknowledge receipt of your complaint.

Your reference: ACT-718332-Z5X3N0, 

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

BZ
Boetie Z's update29 Aug 2020, 11:58
Reviewer Update


Boetie Z6 reviews | Active since Jun 2020





28 Aug 2020, 19:01
Pathetic service from RCS financial service in Capetown.I requested in April month for dept relief due to lost of income because of covid 19. It was granted to me for end June as well as end July by RCS financial services but they deducted the end of June whereby I follow up on it and they apologized and said it will be put back in my bank account after 14 workdays. It never happened...same thing happened end July...same scenario. After calls in access of R200 and more than 20 mails a lady by the name of Prudence de Villiers said she was appointed to solve my case. After so many emails to her and again so many calls to call centre agents and also promises from supervisors that they will assist nothing has come from it. It was also reported to hellopeter but up to now nothing yet. The first month was a deduction of R1090 and July just under R1000. I went as far as to travel 10 km to Game stores 4x to go and call from them and keeping people waiting behind me as calls took up to 45 minutes to be answered let alone being solved after 2 months+. This is the worst service I have ever experienced in my life from any but any place. Is this the way to treat a person that you granted relief for. They (the personel handling this case) are pathetic to say the least. Please help. You gave me a reference ACT 718332-Z5X3NO...you did the same **** previously... reference to number but you did NOTHING. I called now 5 Min ago and asked to be put through to customer service...15 Min and R35 later nobody pics up. I dialled again.8 Min and R16 later no consultant picked the phone up. Another R51 down the drain. You are pathetic. I left my number maybe 15 x already to be called back. You too flippen louzy to do that. This case will never be solved. This lasts for 2 months plus now. *******...worst service ever. Call me like I asked. You got the reference number so you got my I'd number so you got my info so you got my cell Mr so you got no ****** excuse. Period