Pathetic service from RCS Customer and Accounts Department

<p>I have a store account with Contempo who's part of the RCS group. For the past month I have been receiving sms, emails and phone calls regarding outstanding and overdue amounts on my account. Ever since the first sms that I received, 8 May, I have been sending emails with proof of payment that was done on time and calling to confirm that they have received the correspondence as their debt collection department keeps on phoning me. Even now I received another email stating that they cannot get hold of me, however, according to my call history and call durations this is most definitely not true.<br /><br />This is also not the first time that this has occurred.<br /><br />How do you have an accounts or customer services department if they are not cabable of allocating payment or giving you customer service.<br /><br />Poorest of poor! They are pathetic to say the least.</p>