Pathetic service from RCS

Today i am writing this complain to RCS as i am very disgusted in their service as a new customer. I have phoned the number on my GAME card regarding a purchase that was made at GAME and it was placed on the straight facility and not on the budget option. I phoned the number on the card as i was told by GAME they can't reverse the fault they made i have to phone the number on the card after 48hrs. I phoned the number ********** 233 and was on hold for 25min for someone to speak with me and no one did. I then send 2 emails to you guys directly with the email address that was supp**** ********** I send the 1st email on the 16th of November and got no response, i then send a second mail on top of this email on the 20th of November and still up until today no one has responded to my email or phoned me, this is pathetic !!! In my emails i requested that the purchase i made be moved onto budget, and no one bothered to do that and now i had a debit order go off my account because you guys are to lazy to do your jobs !!! So now i want to know how are you going to fix this because i am tired of phoning and sending emails that gets no responses, and if you don't fix this i will reverse the next debit order till i get a response from RCS !!!