RH
RENE H
1 reviews | Active since Jul 2011
27 Nov 2019, 07:27
Pathetic service from RCS!
To start off I would like to give RCS a zero rating!!!!! Upon opening my account with them I read through the pamphlet which gives information on opening an RCS account. On the pamphlet it states that I would have to call in to set up a debit order. I opted to make payment either via EFT or making a payment in store. I made an EFT payment on the 25/11/2019 not knowing that someone at RCS has taken the liberty of setting up a debit order when I HAVE NOT REQUESTED THIS! I cannot reverse the debit order with my bank as the debit order cannot be disputed. i want the payment reversed as RCS has now received two payments!!!!!!!!!!!!!!!! Debiting someones account without their approval is AGAINST THE LAW!!!!!
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Replies (3)
RCS's replyOfficial
27 Nov 2019, 08:09Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply27 Nov 2019, 08:09
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RH
RENE H's updateReviewer Update
27 Nov 2019, 09:00I spoke to Kuathar Smith who is extremely arrogant she was of no assistance at all and extremely unhelpful. She has a very defensive nature and should not be in customer service. She insisted that I have selected a debit order as a payment method when opening the account online which I have not done. I then asked to speak to a manager she puts me on an extremely long hold and comes back onto the phone to argue with me instead of getting a manager on the phone. I told I requested to speak to a manager then she says very rudely that a manager will contact me in 2 hours time???!!!!!! I then again demand to speak to a manager and she tells me I will have to HOLD AGAIN!!!!!!!!!!!!!!! I told her I am calling from my cellphone and cannot hold and waste airtime due RCS incompetence. She then tells me that a manager will call me back immediately. It is now almost an hour later and still no call from a manager. PEOPLE STAY AWAY FROM RCS THEY ARE UNPROFESSIONAL WITH *********** STAFF!!!!
RH
RENE H's update27 Nov 2019, 09:00
Reviewer Update
I spoke to Kuathar Smith who is extremely arrogant she was of no assistance at all and extremely unhelpful. She has a very defensive nature and should not be in customer service. She insisted that I have selected a debit order as a payment method when opening the account online which I have not done. I then asked to speak to a manager she puts me on an extremely long hold and comes back onto the phone to argue with me instead of getting a manager on the phone. I told I requested to speak to a manager then she says very rudely that a manager will contact me in 2 hours time???!!!!!! I then again demand to speak to a manager and she tells me I will have to HOLD AGAIN!!!!!!!!!!!!!!! I told her I am calling from my cellphone and cannot hold and waste airtime due RCS incompetence. She then tells me that a manager will call me back immediately. It is now almost an hour later and still no call from a manager. PEOPLE STAY AWAY FROM RCS THEY ARE UNPROFESSIONAL WITH *********** STAFF!!!!
RH
RENE H's updateReviewer Update
29 Nov 2019, 11:44All I receive from RCS are commitments which are not honoured. The customer service is so pathetic. From the call centre to the complaints department. I was promised feedback regarding the allocation of my payment made. How can such a simple request be such a tedious exercise for large corporation like RCS ?????!!!! I am so irritated as I have been dealing with this since Monday, 25th November 2019. The service receive from Gaironesa Gool and ****er is truly disappointing. Pity I could not give RCS a zero rating!!!!
RH
RENE H's update29 Nov 2019, 11:44
Reviewer Update
All I receive from RCS are commitments which are not honoured. The customer service is so pathetic. From the call centre to the complaints department. I was promised feedback regarding the allocation of my payment made. How can such a simple request be such a tedious exercise for large corporation like RCS ?????!!!! I am so irritated as I have been dealing with this since Monday, 25th November 2019. The service receive from Gaironesa Gool and ****er is truly disappointing. Pity I could not give RCS a zero rating!!!!