Pathetic service from incompent staff.

I just called into your call centre and spoke to the most *********** call centre agent ever, Lerato. I called in to increase my credit limit to R25000, however Lerato says to me my application was declined without taking any of my details.

Now just a month ago I was in store and was given a credit limit of R50000, I then called in to reduce the amount as it was too much, in the same month Lerato now wants to tell me this and not provide any reason for it? This goes against the NCA and can be reported to the NCR. Please sort this out today still.