1 reviews | Active since Jul 2014
PATHETIC SERVICE EVER
It's so amazing that the RCS group is so quick to call one to advise on paying up the account. Yet they don't even bother replying back to emails when the account needs to be closed. I have been calling in there CALL CENTRE GET THE NECESSARY DETAILS TO CLOSE THIS ACCOUNT, I DO AS THEY SAY BUT YET I GET AN EMAIL FOR PAYMENT THAT IS DUE. I HONESTLY DO NOT UNDERSTAND. I GET A NOTIFICATION FROM ONE OF THERE EMAIL AND GUESS WHAT I AM STILL AWAITING FOR A RESPONSE<br> <br> From: EM_MDD_GAME_AND_DION [Email Removed] <br> Sent: 17 February 2016 09:18 AM<br> To: Meyers, Sheila S<br> Subject: Auto-Response-CS []<br> <br> Thank you for your email. Please be advised that we will provide feedback to you within 48 hours. Please do not respond to this email as this address is not monitored.<br> <br> I DONT UNDERSTAND WHY WOULD YOU HAVE A AUTO NOTIFICATION FOR THERE TURN AROUND TIME AND THEY DONT EVEN DO IT. WHATS THE POINT IN ALL OF THIS <br> <br> BELOW ARE MY EMAILS TO RCS GROUP AND THEY ACTUALLY READ ALL OF THEM...<br> <br> From: Meyers, Sheila S <br> Sent: 03 February 2016 03:10 PM<br> To: [Email Removed]<br> Subject: Closure of my Game Card-Card number ***<br>
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
