PATHETIC SERVICE DELIVERY: RCS PLATINUM CREDIT CARD

I app**** for an RCS Credit card which was approved on 09-01-2023. I received my PLATINUM RCS credit card approx one week thereafter. I were unable to use my card because of an apparent technical issue with the Platinum card holders over all the platforms, according to the RCS client services. They requested me to send them my decline slips with additional information, which was done EVERY TIME I tried to use my card. On 22-01-2024 I was told by a consultant that the problem was resolved, however when I tried my card the problem still remained. DECLINED. Even when I want to only do a balance enquiry at the ATM the transaction was cancelled due to a technical issue.

On 25-01-2024 I tried again and still my card was declined. When I phoned RCS client services again I was requested to sent through the slips AGAIN. That was done and RCS cinfirmed receipt thereof. And so I did what RCS requested on 26-01-2024 and 27-01-2024. On 26-01-2024 I spoke to a Supervisor at RCS client services and I told him that the services fees that were accumulated on my credit card should be reversed because I DID NOT RECEIVE ANY SERVICE. He immediately reversed it as he agreed with me. I also indicated to him if it is not sorted on Monday 29-*** I will cancel my card. He informed me as well that he will escalate the matter and will try his best to get it sorted out by Monday 29-01-2024. Unfortunately it was not sorted out as I encountered the same problem with my card. I phoned RCS and requested them to cancel the card. I also indicated to the consultant that RCS' services wrt the credit cards are pathetic. I will not recommend ANYONE to apply for an RCS credit card.