PATHETIC SERVICE

On Monday I received an SMS stating: (Hi, thank you for updating your details with us. Please contact us on ***, if the request did not come from you.) This is for my RCS Game Store card, I called the number above and had to wait approximately 10 minutes before I got through to an agent who stated someone has changed my personal details on my account and my cell number and attempted to make an online purchase, the agent then block my card saying this is ***** and my account needs to be blocked and I can go to any store and unblock it, she did provide me with the number of the person that tried to access my account and I asked who from RCS made these changes and she said her system has no record of this, I asked for an investigation and to be called back also checking my account as I notced my monthly payment has been increasing over the passed few months, to date no feedback even after my email to the RCS ***** department: (Good Day

I called you ***** department today, as someone tried to access my account and successfully changed my details on my account as per the SMS i received:

(Hi Ashley Munusami, thank you for updating your details with us. Please contact us on ***, if the request did not come from you.)

Can I please ask for this matter to be investigated urgently and query purchase made in October, as there has been 3 block on my account previously and no explanation as to why it was blocked.

Today I called and blocked the account as there was an attempt to access my account as per above sms.

There is something really wrong here and I suspected this to be an internal leak of my information from your end.

When speaking to the lady from your ***** department she said my cell number was change to ***, this number belongs to a Mxolisi Anele upon my investigation.

The lady I spoke to could not see who made the changes on your system to the above number of which is really concerning for me. This should have been on record as only you guys could have access to change my details.

I request a full investigation be done and a detailed report sent to me ASAP, I also request a query in to all purchases made from my account.

I will afford you the opportunity to conduct your investigation and provide me feedback before I take the matter up and proceed with any legal action.

The lady I spoke also advised she could not give me a reference number for the call but mentioned she has escalated to the ***** department to investigate.

Something does not tie up here and I'm am really really confused as to how you guys operate not to mention how long I had to wait to get transferred to the ***** department when I called in.

Please contact me urgently on; I can provide more information required when you return my call.

What would the outcome be if I had not called in?

FYi, If I am not contacted in 24hrs I will report to the ombudsman, social media, Hello Peter, etcetera and take further legal action as this is a very serious matter)

Can someone please look into this as I have seen my recent statement and there are some really high amounts purchased and I cannot recall making these purchases. Why hasn't anyone contacted me, are we not important?