MR
Marinchen R
1 reviews | Active since Nov 2012
18 Dec 2019, 15:49
PATHETIC SERVICE AT RCS GROUP ***** DEPARTMENT!
We have sent in an email to the ***** department (***) on 2 Dec 2019 with an affidavit, copies of the card that was cloned of my husband's Makro card.It has not been rectified on the current months statement (December statement). WHY would you have us do all the work to send all the details in if NOTHING has been done to rectify the account???????????? The debit order amount is now DOUBLE than what is supposed to be! PATHETIC SERVICE RCS GROUP!!!
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Replies (2)
RCS's replyOfficial
18 Dec 2019, 16:45Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Dec 2019, 16:45
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
11 Feb 2020, 14:09Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS
RCS's reply11 Feb 2020, 14:09
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS