Pathetic Service at RCS GAME

What a pathetic service.I had an account with Game .paid off Feb 2019 but still getting statements that I owe them. I went to Game Northgate waited for an hour for the customer service to answer the call..finally spoke to *********** staff by name of Donevan who provided me ref number..still the account is not closed.Called more than 3 x and everytime was told the account will be closed.Today received another sms that my accounts is in arrears for R200 and odd and this is affecting my credit profile.Will never again use this company. ..what a pathetic .service and *********** staff.