Pathetic service

I have received pathetic service from RCS! I requested a settlement for my Game account from RCS Game - I received the settlement amount and paid it immediately. Game Stellenbosch put me through to RCS and they advised me that I had to contact them via email to close the account after payment of the settlement amount. I immediately sent an email to RCS for the first time on 13/02/2019 advising them that the account needs to be closed urgently. I also requested a paid up letter and explained the urgency thereof. up until now I've only received automatic replies to my emails and no one has contacted me or provided me with a paid up letter!