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Sonette D

1 reviews | Active since Feb 2025

22 Mar 2025, 09:56

Pathetic service

I have been trying since November 2024 to get refund for R1000 which I paid in error with proof of everything. I only get the same message that they will look into it. It has been 5 months!!!!!!!!! I demand my money back. If I don't get response,I will demand interest as well

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Replies (7)
RCS
RCS's reply24 Mar 2025, 08:12
Official
Good day Sonette Van Dyk, 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

SD
Sonette D's update01 Apr 2025, 10:35
Reviewer Update
It's the same response I get on all my emails. I want my money back. I already sent all the documents required for a refund
RCS
RCS's reply10 Apr 2025, 11:20
Official
Good day Sonette Van Dyk,

We have re-escalated the matter to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group

SD
Sonette D's update19 Apr 2025, 08:51
Reviewer Update
When will I get my refund, now it is for Truworths R277 plus RCS R1000

I have already sent my bank account details with all my Fica documents.

Please settle asap
Sonette van Dyk
RCS
RCS's reply22 Apr 2025, 09:46
Official
Good day Sonnette Van Dyk,
 Thank you for your message.  Please accept our apologies for the delay.

Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
 Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 
 
 Kind Regards,
 RCS Group 
SD
Sonette D's update13 Jul 2025, 08:06
Reviewer Update
So after I received a letter to say that the matter was successfully submitted and I will have to wait 30 to 60 business days, the time is finally up.......and still nothing........wonder if I should report to ombudsman 😡🤬
RCS
RCS's reply16 Jul 2025, 08:31
Official
Good Morning Ms. Sonette Van Dyk,

Thank you so much for your message.

Please kindly accept our sincerest apologies for the delay.

Kindly be advised, according to our records, the refund from the 1st For Women Personal Loan account was loaded on the 24/06/2025. Please review an email sent with proof of statement in that regard.

Kindest Regards,
RCS Group