Pathetic Service

You are really a piece of work. Automated email response promise, responses within 48 hours - more like 48 days if I am lucky. Please check on the system - there are 2 payments/installments still to be done from the relief insurance. I called and Nele tried her best to sort this out but it seems not even she could manage the team leaders or supervisors to get their job done. I have received 2 calls from a debt collecting company that informed me that my account has been handed over !!!!! I mean REALLY!!! Why is it that RCS is so very inefficient that they can not solve this issue and the insurance payments once and for all. I want written feedback and an updated statement showing the insurance payments x 3 that reflects on the statement and the payment I made on 10 Nov 2020. I am no longer going to stand and be threatened by debt collectors while my credit profile is very important to me. You will note on the system that Nele also asked for my credit records to be amended as it is at no fault to me that my account shows in arrears. I don't want this done in 48 hours and get a reply that if not I should call because clearly with the calls I have nothing in writing and RCS in my opinion can not be trusted on what they tell their clients verbally.