Pathetic Service🤢

I since requested a settlement offer which was sent to me and I made payment within the days they had stipulated it was valid for, I made payment and sent POP which was acknowledged. This was all done on the 19th of March with my acc number as subject on the email, they still have not cleared my account to day and are instead sending me another settlement amount when they have my money in their bank.. can we make sense of all this pathetic..

The people who respond to the emails are *********** and acknowledge something but do not escalate it to the relevant people of offices. I spoke to Demilee on 01.04 she promised to call me before the day ends which was not done. Today I spoke to a very stupid lady by the name of Nicky who said she will re-escalate and request Demilee to call me, when asked what do I do in the interim as calling them is costly she could not give any answers n decided to hang up in my ear instead, very stupid inconsiderate *** who thinks she is human!!!!! Please give her training in customer care coz clearly she does not know what she is doing