Pathetic service

Hi. I am one of your client and I've been receiving a lot if calls from your collections department regarding my account being in Arrears for the past 2 months. I explained to your collections department that I am currently layed off work since the covid 19 pandemic and I can't afford to pay my account however I will try my level best to pay. You lr consultants advised I must atleast make payments arrangements and pay even if it's R600. My question was "how can I afford to pay while I can't even afford to buy food for my family". I would receive more than one call a day until I managed to make a plan and pay R2550 on Monday thinking that the nightmare will be over but nah it was only the beginning. I've been receiving more endless calls demanding payment. I spoke to numerous call center agents to advise that I made a payment. She acknowledged that she can see the payment it reflected on Tuesday but Im still In Arears. I asked her how is that possible and her answer was "I Dont Know" how would you not know while you have a system and statement ls right in front of you. Rcs please hire more knowledgeable agents and people who understand simple statements not people who don't even know how to answer to simple questions. I honestly can't wait to finish paying our account then close it. Such abuse haybo I can't really deal with you guys. Highly disappointed