Pathetic service

All I can say is their service is terrible, I have been struggling with my query(complaint) since 11 March 2023 up till today still not sorted. Their agents in their customer care department as well as their complaints department is just not assisting and can not provide feedback at all. I have spoken to so many agents and a Team leader and they dont get back to you. A guy called Waheed that I spoke to on saturday promised he would call back yesterday, I told him you guys dont keep your promises and he said he doesnt break his promises, and what do you know he broke it. Sesethu in the complaints department called almost 3 weeks back and said they will get the problem sorted and still till today not sorted only two emails(one one the day she called and a week after) to say they are still busy with it. I have called so many times waisting my money with airtime to follow up and they just dont give a damn.