Pathetic service

I’ve been at Makro Strubensvalley for the past hour holding on the for the contact center to answer the phone. People are not being able to get assistance at the help desk because they are trying to call through for me. This is ridiculous, you call this good customer service while waiting on a call for over an hour.

How are people supposed to resolve queries when *********** contact centers can’t even route calls to agents.