Pathetic service
I have a PnP Store account which is funded by RCS. They did not debit my account in November. I made an EFT on 23/11/21 but forgot to put my account number as a reference. I have emailed them numerous times for them to allocate the payment. I have sent all the relevant documents they requested but still no one can assist me. Everyday they are alcalling me about an account that is in arrears and whenever I try to explain to the agent they drop the call. One lady gave me a whatsap number for their team leader and up to this day that message has never been read.
My account no: *** Contact no: *** (GI Cele)
Kindly assist
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RCS's replyOfficial
16 Dec 2021, 16:41Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Dec 2021, 16:41
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group