PATHETIC SERVICE

PATHETIC SERVICE BY SOMEONE WHOSE NAME SOUNDS LIKE YABONELA FROM CLIENT SERVICE. SHE LAUGHED AND DROPPED THE CALL IN MY EAR BEFORE I COULD GET THE SPELLING OF HER NAME AND A CALL REFERENCE NUMBER. I DO WORK IN CLIENT SERVICE AND THAT IS NO WAY TO SPEAK TO ANY CUSTOMER EVEN AN IRATE CUSTOMER. I HAVE BEEN WAITING OVER A MONTH FOR MONEY I PAID INTO MY CARD TO REFLECT SO MY INSTALLMENT CAN DECREASE! THERE IS NO ESCALATION EMAIL ADDRESS ON YOUR PAGE. WHEN WILL I BE ASSISTED? I WAITED BETWEEN 8 - 12 MINUTES EVERY TIME FOR MY CALL TO BE ANSWERED.