MM
Mosa M
1 reviews | Active since Mar 2015
15 Jul 2019, 12:48
Pathetic service
I called into rcs just now to fix my rcs app issues but i have been made to hold the phone to confirm my adress. I am on the line with RCS again today and AGAIN like last week i am holding for a long time to once AGAIN confirm my adress. Did the agent not save my details last week? Why is my adress wrong when i gave a correct one when i app**** for the makro card last year. Why is your system still picking up the adress from 9 yrs ago ?can someone from rcs call me to adress my app issue i didnt call in to for adress changes
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
16 Jul 2019, 11:24Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply16 Jul 2019, 11:24
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
21 Jul 2019, 09:31Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply21 Jul 2019, 09:31
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,