N3
NS 30
1 reviews | Active since Mar 2020
29 Jan 2022, 08:49
Pathetic service
I have a cotton on account and made a payment via EFT and a debit order also went off. Only 1 payment was allocated to my account. I sent 2 emails and received no response. I require a refund urgently. This is *****. When I called the call centre the agent Yonela answered the call and then disconnected the call. Pathetic service. Dishonest company. I want this to be resolved and my refund processed
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RCS's replyOfficial
31 Jan 2022, 12:13Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply31 Jan 2022, 12:13
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group