VR
Vicky R
1 reviews | Active since Sept 2020
12 Nov 2020, 10:41
PATHETIC SERVICE!!!
This company is not even worth one star! I am currently in the process of coming off of Debt Review and according to RCS on my credit report I am in default with an arrears amount of R1610 even though a paid up letter was received from Consumer Friend that states my account has been paid up in full IN MAY. After numerous calls to RCS this issue has still not been sorted and the staff is *********** and cannot help me with my issue. I feel that RCS and Consumer Friend do not have a connection in keeping clients accounts up to date and this is PATHETIC!!
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Replies (2)
RCS's replyOfficial
12 Nov 2020, 13:01Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply12 Nov 2020, 13:01
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
VR
Vicky R's updateReviewer Update
17 Nov 2020, 11:56Even after this review and after speaking to one person who advised me INCORRECTLY and then speaking to someone else my issue is still not resolved!!! Now my RCS account says WRITTEN OFF on my credit profile even though I PAID IT IN FULL!!!!!! HOW STUPID CAN YOUR PEOPLE BE?? THIS IS THE WORST SERVICE EVER AND NO ONE IS COMING BACK TO ME! I sent through all relevant documents and yet no one has even acknowledged my email or phoned me back!
VR
Vicky R's update17 Nov 2020, 11:56
Reviewer Update
Even after this review and after speaking to one person who advised me INCORRECTLY and then speaking to someone else my issue is still not resolved!!! Now my RCS account says WRITTEN OFF on my credit profile even though I PAID IT IN FULL!!!!!! HOW STUPID CAN YOUR PEOPLE BE?? THIS IS THE WORST SERVICE EVER AND NO ONE IS COMING BACK TO ME! I sent through all relevant documents and yet no one has even acknowledged my email or phoned me back!