Pathetic serive I've ever experienced in my life!!

I have been a victim of an identity theft in which I believe companies like RCS enable such conduct. On Valentines Day I received a call from debt collectors (Blake and Associates) advising me that my RCS account is in arrears due to non-payment. I was very surprised as according to my knowledge I never took out an RCS credit card. I was then advised to forward an affidavit (in which I did). I have sent several emails to the debt collectors and I was advised that the matter had been handed back to RCS. I had never received any call or emails from RCS to update me. But instead I feel as if I have to be the one chasing after them to get clarity as to what is happening as my life is on hold!!! I wanted to open a case with the police, but with out the necessary information I feel that I'm stuck!!! This has been a nightmare, let alone their utter disgraceful service!!! I am very angry because I fell as if my requests have been falling on deaf ears and this dark cloud will forever be hanging over my financial plans if this matter is not resolved.