Pathetic RCS - respond in Hellopeter, but with no action

Why even respond to HelloPeter complaints and then do nothing about it...

RCS's reply on 18 Nov 2021, 13:30:

Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e-mail: *********** Kind Regards RCS Group

These ****** are not confirming closure of my account... I requested a confirmation letter indicating the account is fully paid up and the account terminated. I do not want ANYTHING to do with RCS, and want them to remove all my information from their system