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YJvr
Yolanda Janse van rensburg

1 reviews | Active since Jul 2018

05 Dec 2018, 09:32

Pathetic, poor, unacceptable client service and *********** staff

Game account payment via the online app I have been struggling now since 28 Nov for my account payments made via the game app to be updated. Yet my issue is not getting resolved. This is totally unacceptable. I have been a client with game for over 10 years and this is the service i get!!!!!!!!!!!!!! Further to my query raised last week 28 November. I have made yet another payment of R1288 on 2 DECEMBER 2018, AS I DON’T WANT MY ACCOUNT TO REFLECT IN ARREARS AT THE BUREAUX. Yet again this payment is not allocated to my account. In fact this month now I have paid for 2 months. ********** 996

Please urgently investigate this issue now, and ensure both payments is allocated and my next payment date is to be set to 1 JANUARY, as I now paid for November and DECEMBER.

2 PAYMENTS IS TO BE ALLCOATED- 23 NOVEMBER-R1300 AND 2 DECEMBER 2018 –R1288

THIS IS REALLY NOT ACCEPTABLE AND THIS PROBLEM IS NOT BEING ADRESSED. USING THE APP IS SUPPOSED TO MAKE LIFE SIMPLER, NOT COMPLICATE IT EVEN MORE, AND I NEED TO CONSENTLY DO FOLLOW-UPS FROM MY SIDE. I EXPECT A FULL EXPLANATION ASWELL AND ACTION PLAN HOW THIS ISSUE WILL BE RESOLVED, AND TO BE INCONVIENIENCED EVEN FURTHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Urgent feedback is required

0
Replies (5)
RCS
RCS's reply06 Dec 2018, 11:44
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
YJvr
Yolanda Janse van rensburg's update10 Dec 2018, 03:40
Reviewer Update
PLEASE ADVISE WHEN IS MY PAYMENT THAT WAS MADE ON 24 NOVEMBER AND THE PROOF SENT GOING TO BE ALLOCATED. I AM IN NEED OF THOSE FUNDS URGENTLY!!!!!!!!! NOW BECAUSE OF THE RCS AND GAME GROUP INCOMPENTANCE I STILL CANNOT ACCESS THOSE FUNDS. It is now 2 weeks later.!!!!!!!!!!!!!!!!
YJvr
Yolanda Janse van rensburg's update12 Dec 2018, 11:24
Reviewer Update
Good day further to your response . Matter not resolved by RCS!!!!!!!!! African bank advised that the Funds went off on my african bank credit card account as per statement initially send for the amount of R1300 - Acc Ref/s ********** 4290. Please allocate!!!!!!!!
YJvr
Yolanda Janse van rensburg's update15 Dec 2018, 04:58
Reviewer Update
Can feedback be provided when the issue regarding my payment allocation which was DONE MORE THAN THREE WEEKS AGO WILL BE ALLOCATED!!!!!!! PAYU REFERENCE HAS BEEN PROVIDED. NUMEROUS FOLLOW UP'S WAS SONE AND WAS PROMISED IN WEDNESDAY A SUPERVISOR IS GOING TO CALL ME PERSONALLY.... STILL WAITING. GAME AND RCS GROUP IS TOTALLY ***********, USELESS AND PATHETIC... Anybody that is consideribg doing businesses with them think twice...... They are *********** to say the least.... How can it take so long to allocate a payment that was made, and now i cannot even access the funds........... Please contact me urgently and i excpect Update on how this sittuation will be rectified. I have been inconvenienced as a client for weeks now.TOTALLY UN-ACEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
RCS
RCS's reply03 Jan 2019, 15:48
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS