CG
Christelle G

1 reviews | Active since Aug 2010

19 Mar 2017, 16:42

Pathetic old world service

<p>Have an account which i diligently pay on or most of the times well before the 1st of the month. There was a mishap somehow and I shortpaid R130 this month. Unknowingly. Makro got a promotion deal on something today that ends tomorrow and when i wanted to pay using my rcs card they declined saying i must pay the short payment first. Which I immediately did as I was not aware of it. I also cleared the payment immediately and phoned to check when i can proceed with my purchase. I was informed that because i made eft or online payment I will only be able to use my card in 5 days and that every month i make payment on the 1st it shows as a late payment as it is allocated 5 days later only! What old world ****! Who can afford to pay their accounts 5 days before they get paid?? To avoid being seen as a late payer??? Just because they make eft payments??? I dont have transport and are doing all my payments via eft with not one single problem like this ever for years and years already except from the old school rcs who expect me to go into town to make a manual payment . How utterly pathetic. Well rcs you are going to lose this sale as i will go on to a more willing and able place to make my purchase as I cant wait for your "horse rider" to deliver a message after a week almost that I made payment. What century are you living in????? Almost everybody gets paid on month end and most pay via eft but that is not good enough for you. But i get it. That is how you make a few extra bucks on late payment penalty fees. From thousands I suppose.</p>

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Replies (2)
RCS
RCS's reply20 Mar 2017, 15:42
Official

Good day

We herewith acknowledge receipt of your complaint.

Would it be possible to provide us with your card or id number for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply15 Jun 2017, 14:24
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS