Pathetic inefficient service for pick and pay store card pin reset

I opened a pick and pay store account 10 June 2021 and still to date hae not been able to make a purchase on this account. I have been trying tor a week now for pin reset and have been calling the call centre on a daily basis for a week and more.nobody appears to know what the problem could be. I get different version of events everything I call.this is simply not acceptable and ridiculous to the point of pathetic.how long are systems going to be blamed for this problem.spoke to Athena Narita Darne and still not resolved.