Pathetic handling of large scale ***** from RSC

This is the same as many other reviews of RCS recently.

My account was breached and ********** transactions were processed on it, on 3 December 2021. First and foremost RCS online accounts are protected by only a 5 digit PIN and no and form of multi-factor authentication which is now common place for online profiles that are not even of a financial nature so this could have came as no surprise to their security team.

On the day of the ********** transactions, I spent almost 2 hours on hold and when I finally reached an agent, the issue was so prevalent that he already knew exactly why I was calling. He proceeded to block my account and send me a dispute form to fill out and return along with some documents which was done immediately.

The month has now passed and there has been absolutely no feedback, action taken or even so much as a reference number provided. Monthly invoices have been processed as usual, including the ********** transactions and payment is required. Online payment is not possible as online profiles and accounts are blocked, which is inconvenient because accounts now cannot be used to purchase.

The response to a breach of this magnitude was and is grotesquely pathetic from RCS as not a single form of communication was sent to customers.

Please act.