Pathetic customer service , disgusting attitude, poor communication

<p>I called the Call Centre to enquire about my loan, a few months ago, enquiring about outstanding balance and was informed that the last debit order will go through - meaning that my account will be settled.</p> <p>I specifically requested that they must send me an e-mail to confirm it. I never got the mail. A few weeks thereafter, I received a call from RCS, whereby I was notified that I still owe them R109.00. So, I explained to the consultant that I was told that my account is settled and that I am still waiting for the e-mail to confirm it. A week ago, I got another call fron RCS about an outstanding balance of R150.00. I asked the consultant to put this on an e-mail, so that I can get them out of my life. She promised that her supervisor/manager will send me the mail, which never happened. Today, I was notified that I was listed on ITC by RCS for an amount of R168.00.</p> <p>I demand that RCS rectify this asap.</p> <p>NEVER EVER WILL I DEAL WITH THEM OR RECOMMEND THEM.--- REMEMBER WORD OF MOUTH IS A POWERFUL MARKETING TOOL.</p> <p> A.Q.S.</p>