NI
Natalie I
1 reviews | Active since Oct 2015
24 Nov 2020, 19:32
Pathetic customer service
On the 1st Nov 2020 I paid a payment of R130 at the checkers supermarket using the ref number that Edgars messaged me with ref ***. I received a msg a few days later that my account was in arears and that I needed to pay my account immediately.... I then called the customer care line and informed them of the payment made.... The operator informed that it probably did not reflect as yet. On the 6 Nov 2020 I called again as was told to forward my proof of payment.,which I did... And received a prompt response that they received my email and they would be attending to my email. I called a week later and still nobody new a thing about my payment.... Called the following week and yet the same thing was told to me.... I have received a default letter stating my bad payment and will be possiably handed over to the legal department if I do not make a payment... I have received debt collection calls... Upon this I have also received multiple sms's that I need to urgently make a payment immediately... I am completely disgusted in poor service I have received.... Considering that I owe under R200.... There is absolutely no help with the customer service care line....
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
25 Nov 2020, 09:50Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply25 Nov 2020, 09:50
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
NI
Natalie I's updateReviewer Update
30 Nov 2020, 16:00I received a call on Thursday morning the 26 November 2020 from a lady named Reygana....she found that the incorrect ref number was used ...However she would pull the payment from the relevant department and credit my account. this was supposed to take 48 hours....its been more than 48 hours absolutely no response... I now have already received my daily call from the call center agent stating that my account is in arrears....
NI
Natalie I's update30 Nov 2020, 16:00
Reviewer Update
I received a call on Thursday morning the 26 November 2020 from a lady named Reygana....she found that the incorrect ref number was used ...However she would pull the payment from the relevant department and credit my account. this was supposed to take 48 hours....its been more than 48 hours absolutely no response... I now have already received my daily call from the call center agent stating that my account is in arrears....
NI
Natalie I's updateReviewer Update
01 Dec 2020, 08:39Dear Valued CustomerAccount *** have not received a payment on your Edgar's Account. We have the following payment options available to you. Below are the account details.Outstanding balance: R411.1Total due: R266.72By you making the payment of R266.72 You will avoid further arrears and will have credit available for you to shop.Benefits of making regular payments:
- Your credit and payment profile updates positively.
- Interest cost are minimized and you will prevent additional charges.
- Being up to date makes you eligible for credit facilities.
- Enjoy exclusive online and store specials on cash/credit.
- Postal Address
- Contact Details
- Employment Details
- Salary Date
NI
Natalie I's update01 Dec 2020, 08:39
Reviewer Update
Dear Valued CustomerAccount *** have not received a payment on your Edgar's Account. We have the following payment options available to you. Below are the account details.Outstanding balance: R411.1Total due: R266.72By you making the payment of R266.72 You will avoid further arrears and will have credit available for you to shop.Benefits of making regular payments:
- Your credit and payment profile updates positively.
- Interest cost are minimized and you will prevent additional charges.
- Being up to date makes you eligible for credit facilities.
- Enjoy exclusive online and store specials on cash/credit.
- Postal Address
- Contact Details
- Employment Details
- Salary Date
NI
Natalie I's updateReviewer Update
10 Dec 2020, 13:25 Hi KellyI have made the settlement payment of R228.43.....onto my account...Please can you explain how there is a balance of R60.83 still owing ?????Please find attached proof of payment.
NI
Natalie I's update10 Dec 2020, 13:25
Reviewer Update
Hi KellyI have made the settlement payment of R228.43.....onto my account...Please can you explain how there is a balance of R60.83 still owing ?????Please find attached proof of payment.
NI
Natalie I's updateReviewer Update
13 Dec 2020, 11:13Your Edgars Sa Account has a balance of R263.04. R237.51 is overdue and payable. Please call *** to discuss today...... What goes im so fed up with this company... I went into the store and paid the balance that was sent to me...
NI
Natalie I's update13 Dec 2020, 11:13
Reviewer Update
Your Edgars Sa Account has a balance of R263.04. R237.51 is overdue and payable. Please call *** to discuss today...... What goes im so fed up with this company... I went into the store and paid the balance that was sent to me...